SAFETY

How we protect sellers

We’ve taken extensive measures to help keep you and your customers safe

Our safety features

Emergency assist

With KwikBuck you'll always know who you're buying from or selling to. Both sellers and buyers undergo thorough background checks before transacting through the app

24/7 support

Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it

Share your order details

Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your order details with them

Safety centre

Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the icon the next time you're out on an order

Fair, 2-way ratings

Your feedback matters. The two-way rating system maintains an enjoyable KwikBuck experience and helps keep buyers and sellers safe. A consistently low-rating can lead to suspension or deactivation on both sides

GPS tracking

All KwikBuck orders are tracked by GPS from start to finish, so you get follow turn by turn directions to see exactly where you're going

Phone number anonymisation

Calls and messages made using the KwikBuck app do not reveal personal phone numbers. Your details are automatically protected

Buyer profile

Get to know your buyer before you enter into their home. You can see their rating, how many orders they've placed, how long they’ve been shopping through KwikBuck, compliments from previous sellers, and more

Keeping you safe

Working hour limits

To help make orders safer for everyone, KwikBuck automatically locks sellers out of the app when they reach the consecutive working hours limit

Background checks

With KwikBuck you'll always know who you're buying from or selling to. Both sellers and buyers undergo thorough background checks before transacting through the app

In-person screening

All potential selling-partners are interviewed in-person and must undergo a thorough service screening process to ensure they are adequately equipped to complete the order

Buyer identities are also verified

All potential KwikBuck users must complete a thorough background check and identity verification before they can transact using the KwikBuck app

Check your order, everytime

Before you enter anyone’s home, take a second to double-check the app for your buyer’s information. Follow these 3 steps to make sure you’re at the right buyer’s door;

  • Check the map and confirm destination
  • Check the buyer's photo
  • Match the order number

We’re here for you 24/7

What our team can do for you

Our global team is standing by 24/7 to support you and your guests by phone, email, and live chat.

  • Rebooking assistance
  • Refunds
  • Reimbursements
  • Payment issues
  • Account inquiries

Over 2 million people work through KwikBuck and no seller’s style is the same.

Popular questions from Sellers

No. You don’t have to host guests overnight in your home or space to be an experience host.

You can host as often as you like — feel free to adjust your dates and times until you find what works best for you.

Depending on activities involved, certain experiences may require a business license. Make sure to check local laws in your area to determine which licenses may be required for your experience, especially if there is food, alcohol, or transportation involved. Learn more

If you would like to start selling in your area, simply download the KwikBuck app, setup your store and invite your friends or family members to support you through the app, and get your community going.

KwikBuck is available in hundreds of cities worldwide. Tap below to see if yours is one of them.

If you want to host with one other person, make sure their name is mentioned on your experience listing so that guests know who they’ll be with. They’ll also need to have a verified KwikBuck profile.

More about Safety

Buyer safety

You deserve to be able to shop safely and conveniently

Our Commitment to Change

You deserve to be able to connect and earn safely

© 2019 KwikBuck Inc. 

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